Cancellation & Refund Policy – Relgrow

Relgrow believes in building trust and transparency in every project we take on. This Cancellation and Refund Policy explains how you can cancel our services, request a refund, and understand the process. By continuing to use our services, you agree to the terms below.

Introduction

This policy applies to all construction, interior design and architectural services provided by Relgrow through www.relgrow.com. Our aim is to keep the process fair and simple for both clients and our team.

Cancellation Policy

Cancellation by the Customer

• You can request to cancel the service before the project starts.
• Send an email to info@relgrow.com with the project details and the reason for cancellation.
• If the project has already been initiated, the request will be reviewed based on the work completion.
• Some charges may apply for work done, material costs or design efforts already in progress.
• For customised design or construction work, cancellation fees will depend on the resources and efforts already used.

Cancellation by Relgrow

• In rare cases, Relgrow might cancel or postpone a project due to unavoidable reasons such as non-compliance with terms, resource unavailability or other unforeseen events.
• If this happens, clients will be informed immediately and either a full or partial refund will be issued depending on how far the project has progressed.

Refund Policy

Refund Eligibility

• A full refund is available if the cancellation request is made before the project starts and no resources have been allocated.
• Partial refunds are considered if the project is in progress and certain stages are completed. The refund amount will reflect the remaining unutilised portion.
• Once the project is completed or all materials and services have been consumed, refunds will not be available.

Refund Processing

• Refunds will be processed within 45 business days from the date of approval.
• The amount will be returned through the original mode of payment unless agreed otherwise.
• Transaction fees, taxes or processing charges may be deducted before refund initiation.

Non-Refundable Situations

• If the project is completed as per the agreed terms, a refund is not applicable.
• Delays or cancellations occurred due to client-side issues such as late approvals, lack of information or design changes.
• External issues like natural disasters, strikes or government restrictions impacting progress.
• Advance payments made for bookings or service reservations are non-refundable, except in cases of verified transaction errors.

When You Can Cancel

• You can cancel before the project starts for a full refund.
• If you choose to cancel after the work starts, deductions are applied based on the stage of completion.
• In cases like personal emergencies, Relgrow will review the situation and respond with a fair resolution.

How to Cancel

• To request a cancellation, send an email to info@relgrow.com. Include the Project ID, registered contact details and a reason for cancellation.
• The Relgrow team will review your request and respond within 3–5 business days.
• If the request is eligible, we will confirm the refund amount and provide the expected processing timeline.

Must Know Details

• All cancellation requests must be written to ensure proper documentation.
• Requests made over the phone or chat will not be considered official.
• Refund timelines may vary based on bank or payment gateway processing.
• Every request is reviewed carefully, keeping fairness and service integrity in mind.

Policy Updates

Relgrow may update or modify this policy from time to time. Any changes will be updated on our website and will become effective immediately. Continuing to use our services means you accept the revised terms.

Contact Information

For any questions related to cancellation or refunds, you can reach us at:

• Email: info@relgrow.com
• Website: www.relgrow.com
• Location: Bangalore, Karnataka, India

Our customer support team is available to assist you with a smooth experience.

Acknowledgement

By engaging with Relgrow’s services, you confirm that you have read, understood and agreed to our Cancellation and Refund Policy. We appreciate your cooperation and look forward to maintaining a transparent relationship throughout the project journey.